Do you have international approvals/certificates of the product?
- Yes. We have GS/CE/ERP/ROHS/ETL/DOE/CB/PSE.
Do you do OEM & ODM?
- OEM & ODM are both welcomed. We can satisfy client's personalized requirements and work together with clients to design and produce a totally new products.
What is the average lead time?
- For samples, generally the lead time is about 7-15 days. For mass production, the lead time is 25-35 days after receiving the deposit payment.The lead times become effective when we have received your deposit, and we have your final approval for your products. If our lead times do not work with your deadline, please go over your requirements with your sale. In all cases we will try to accommodate your needs. In most cases we are able to do so.
How long can I get the sale's contact after sending the inquiry?
- We will check the inquiry message every day. We will contact you within 24 hours after receiving the sales leads. Please complete your email and contact number in your personal information so that we can contact you soon.
Do you have a minimum order quantity?
- Yes, generally all international orders have an ongoing minimum order quantity. If you are looking to try order but in much smaller quantities, we suggest you to check with our sales.
Are pot cookware pieces safe to use on an induction cooktop?
- Our pans with induction base are suitable for all hobs: induction, gas and more. The bottom of the pan is coated with double-layer materials, so you don't have to worry about burning it off.
Does the product meet food standards or quality certification?
- We guarantee strict control over every detail of the product. Each product is carefully inspected and tested before delivery. And passed FDA&ROHS certification.
How about the product quality?
- We guarantee to strictly control every detail of the products. Each product is carefully inspected and tested before delivery.
Can you send me samples?
- Sure, we could send you the samples for free, please kindly advise your express account that we could ship to your attention.
How about the packing?
- We will use the bubble bags, carton, and pallet for each shipment, and we also will design the packing instruction for each parts.
What information should I give to you for inquiry?
- Please send us the part 2d (.pdf, .jpg or..) and 3d (.step/.igs or) drawing, and inform us the project details, such as the aluminum alloy material, EAU, part weight, surface finishing or other technical requirements.